CWR Micro terms of use

These terms apply when a business uses CWR Micro: the iPhone and Android apps, the office website at cwrmicro.co.uk, its booking links and the public "find a carrier" search. By creating an account, starting the free trial or buying a plan, the business agrees to them.

Last updated: 1 November 2026

Who we are

CWR Micro is provided by Clear Waste Route Ltd, a company registered in England and Wales (company number 17168009) with its registered office at 1 The Linhay, Talaton, Exeter, EX5 2RU. Email contact@clearwasteroute.co.uk.

Who can use CWR Micro

CWR Micro is a tool for businesses that carry, broker or deal in waste. The person who creates the account must be 18 or over and allowed to act for the business. The owner is responsible for the people they add and for what they do in the account.

Free trial

A new business gets one 14-day Pro trial for up to two people, including the owner. No card is needed.
Each waste carrier registration number can have one trial.
The trial is given by CWR Micro. It isn't an App Store or Google Play offer, and it doesn't turn into a paid plan by itself.
When a trial or plan ends, the business can't start new jobs or use the AI helpers until it picks a plan. Photo pricing and tip ticket reading need Pro. Records already in the account stay there.

Plans

There are two plans, Essentials and Pro, paid monthly or yearly. The price depends on the plan and on how many people sign in, including the owner, up to ten. The price is shown before you buy. A business can have one plan at a time: the website won't start a plan while the business already has one.

Plans bought in the iPhone or Android app

Apple or Google takes the payment and renews the plan under the store account you used. The plan renews automatically until you cancel it in that store. The store's own rules on cancelling and refunds apply: see Apple's cancel a subscription and request a refund pages, or Google Play's cancel a subscription and request a refund pages. Store prices are set separately from website prices.

Plans bought on cwrmicro.co.uk

Clear Waste Route takes the payment through Stripe. The plan renews monthly or yearly until you cancel. You can change the card and see invoices on the Stripe billing page, and cancel from the plan page in the office website. Cancelling stops the next renewal and the plan keeps working to the end of the period you paid for. If you change plan after cancelling, it renews again. A change of plan, people or between monthly and yearly starts straight away: Stripe charges the new price less a credit for the unused time on the old one, and any credit left over comes off future invoices.

We don't refund part of a period when you cancel. Moving to a cheaper plan or fewer people gives a credit for the unused time, taken off your next invoices, not a refund. If we charge you by mistake, we put it right. If a plan payment is refunded, the plan ends straight away. If a payment is disputed with your card provider, we review the account.

Taking card payments from your customers

On Pro, a business can connect its own Stripe account and take card payments from its customers. The money goes to the business's Stripe account, not to Clear Waste Route, and CWR Micro adds no fee of its own. Stripe's terms and fees apply between the business and Stripe. The business deals with its own customers' refunds and disputes.

Registration checks and the "find a carrier" search

When a business adds its waste carrier registration, CWR checks it. For a registration with the Environment Agency, CWR checks the Environment Agency's public register. For a registration with Natural Resources Wales, CWR checks the business's certificate against Natural Resources Wales's public register. A check shows what the register said on the day CWR checked. It is not a government approval. The business must keep its registration up to date.

Being shown in the "find a carrier" search costs nothing extra, and nobody can pay to be shown higher up. A business is shown only after its owner ticks to agree, while its CWR Micro trial or plan is active, its booking link is on and its registration check has passed. The owner can remove the business from the search at any time.

Your responsibilities

You stay responsible for your own legal duties, including your waste duty of care. The waste duty of care code of practice on GOV.UK explains them. CWR Micro helps you make and keep records. It is not legal advice.
Check each document before you or your customer signs it.
Give true details, including your registration, and keep sign-in codes and devices secure.
Don't use CWR Micro to break the law, send spam, collect other people's details, copy data from the service in bulk, or get round its security or limits.
Your business controls the customer, site and job information it records. You must have a lawful reason to record it. We handle it for you as our privacy notice explains.

The service

We work to keep CWR Micro running and your records safe, but we can't promise it will always be available or free of faults. It depends on phone networks, the internet, the app stores and other services. We may change or improve features. If a change takes away something your plan includes, we will tell the owner first.

Closing an account

The owner can ask to close the business account at any time: see closing an account. Asking to close the account doesn't cancel a plan, so cancel it first in the app store or on the plan page. Closing doesn't refund any period already paid for. We may suspend or close an account that breaks these terms, gives false registration details or doesn't pay. We will tell the owner why, unless the law stops us.

Our responsibility to you

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Apart from that, we are not responsible for lost profits, lost business or indirect losses, and our total responsibility to a business in any 12 months is limited to what it paid us for CWR Micro in those 12 months.

Changes to these terms

We will show the date of the latest version at the top. Before an important change takes effect, we will tell owners by email or in the app.

Law and disputes

These terms are governed by the law of England and Wales. If there's a problem, please tell us first so we can put it right. Disputes go to the courts of England and Wales, but a business based in Scotland or Northern Ireland can also use its own courts.

Read the privacy notice for how we handle information. For help, email contact@clearwasteroute.co.uk.