For homes
Get your household waste collected by a registered carrier.
Rubbish, garden waste or old furniture: request a collection online in a few minutes. Carriers who use CWR Micro give you a signed note on the day.
Booking a collection
Getting your waste collected
Booking is free, and the carrier confirms the price.
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Open your carrier's booking link
Carriers who use CWR Micro have their own booking page. Open the link your carrier sent you, or ask them for it.
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Request online in a few minutes
Say what needs collecting, add photos of the waste and pick a day. We text you a code to check it's you. It's free, and the carrier confirms the day and price with you.
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The carrier confirms and collects
The carrier confirms the day and the price. On the day, the driver fills in the waste transfer note on their phone, you sign it on screen and you get a copy.
Ask your waste carrier if they use CWR Micro, and for their booking link.
Your duty at home
Before anyone takes your rubbish, garden waste or old furniture, check they are a registered waste carrier. You don't need to check when your council collects the waste. If you take it somewhere yourself, use a site authorised to accept it.
In England, if you fail your household duty of care, a council may offer a fixed penalty instead of prosecution. The full penalty is between £150 and £600.
It is sensible to keep the carrier's details, registration number and a receipt, though householders don't have to keep a waste transfer note or other written record. A carrier who uses CWR Micro gives you a signed note on the day.
Source: GOV.UK guidance on household waste duty of care fines (England)
Questions to ask any waste carrier
Ask before the day, whoever you use. A good carrier will be glad you did.
- Are you a registered waste carrier, and what is your registration number? Check it on the public register before the day.
- Where will my waste go? Ask, and check the site is authorised to accept that type of waste.
- What paperwork will I get? For business waste, make sure the required transfer paperwork is completed. For household waste, ask for a receipt and keep the collector's details.
- What does the price include, and is there anything you won't take?
- Can I see the vehicle's registration? Note it down on the day.
Source: Waste duty of care: code of practice (GOV.UK)
How to check a registration number on the public register for where you are