Questions and answers
What people ask about CWR Micro.
For waste carriers thinking of using it, and for anyone requesting a collection.
Answers
What is CWR Micro?
CWR Micro is a phone app and office website for small UK waste carriers, such as skip hire, man and van and house clearance firms. Drivers fill in waste transfer notes and hazardous waste consignment notes on the job, the customer signs on screen, and the invoice is made from the job. It is made by Clear Waste Route Ltd.
How much does CWR Micro cost?
Choose Essentials or Pro for 1–10 people, including the account owner, paid monthly or yearly. Try Pro free for 14 days. No card is needed. Plan details are on the For carriers page.
Which phones does it work on?
CWR Micro works on iPhone and Android phones. The office website works in any up-to-date web browser.
Does my customer need the app to sign the waste transfer note?
No. The customer signs on the driver's phone, and gets a copy of the signed note.
Does it work with no phone signal?
Yes. The driver and customer can sign a waste transfer note on the phone with no signal. The app sends it once the phone has signal again. It needs to be sent within 7 days of signing, or CWR Micro support has to check it before it is issued.
Can I export invoices to my accounts software?
Yes, as a file export. You can download your invoices and customers as files that Xero or QuickBooks Online can import. CWR Micro does not connect to them or sync automatically.
Does CWR Micro do digital waste tracking?
Not yet. The government plans to make digital waste tracking a legal requirement for waste carriers from October 2027. Defra hasn't opened the service to carriers yet. We plan to connect CWR Micro when the service is available to us. Until then, CWR Micro sends nothing to Defra.
How long must waste transfer notes be kept?
The law says a business must keep waste transfer notes for at least two years, and hazardous waste consignment notes for at least three years. CWR Micro keeps each waste transfer note for at least two years, and each hazardous waste consignment note for at least three, so you can find them when you're asked.
Is it free to request a collection?
Yes. Booking through a carrier's booking page is free. The carrier sets their own price and confirms it with you.
What happens to the details I give when I book?
We pass your message, contact details and photos only to the carrier you choose, and delete them after 12 months.
Can I switch plans?
Yes. Move up to Pro straight away. To move down, card plans change straight away; store plans change at renewal.
Do I save by paying yearly?
Yes. On cwrmicro.co.uk a yearly plan costs the same as 10 monthly payments.
What happens when my free trial ends?
Choose a paid plan to keep using CWR Micro. No card is needed to start the trial, so you won't be charged automatically when it ends.
Can I cancel any time?
Yes. Cancel any time and keep access until the end of your paid period.
What does fair use on texts mean?
Texts are for your day-to-day customer messages about jobs and paperwork. Essentials includes 100 texts per person, you included, each month. Pro includes 200. Fair use does not mean unlimited texts.
Are waste notes really unlimited?
Yes. Both plans include unlimited waste transfer notes, hazardous waste consignment notes and season tickets. Invoices are unlimited too.
Who runs CWR Micro?
CWR Micro is made by Clear Waste Route Ltd, a company registered in England and Wales (company number 17168009), registered with the Information Commissioner's Office (ZC174222).
Something else? Email contact@clearwasteroute.co.uk.
Official sources
- Environmental Protection Act 1990, section 34 (the duty of care, including households in England and Wales)
- Waste duty of care: code of practice (describe, store safely, check the carrier, keep notes for 2 years)
- GOV.UK: waste transfer notes and season tickets (England)
- GOV.UK: hazardous waste producers keep records for 3 years (England)
- GOV.UK: household waste duty of care fixed penalties (England)
- GOV.UK: report fly-tipping